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I want to thank the Travisa staff for helping my husband and I with our trip to China last summer. I was so worried about how to obtain Visas; however, Travisa made the process so easy!

Thank you so much for your assistance. I have recommended this service to several other people.

Hello!

I just wanted to let you know that your service is awesome. I realized a little over an hour ago that I forgot to get my Australian visa for my trip tomorrow. I called and spoke with a lovely woman, Arleen, who politely and cheerfully directed me to your website and assured me that you could help. Then after I submitted and faxed a copy of my passport I called and spoke with Nicole who politely and efficiently confirmed that you received my fax and let me know that the visa was in process. Then I got a call from Yvette Aidoo letting me know that processing was complete and a confirmation email was sent which is the best part as I was harrassing my husband at home asking if anything had come across yet as I was worried!

My mother and her friend are traveling to Australia in a few weeks and still need to get their visas and I will be directing them to your site.

Thank you so much for the fast service and for hiring such fabulous woman for me to talk with on the phone today!!!

Wishing you continued success,

Janet Latimer
Account Executive -Distributor Services

Ruth,

I recently worked with getting a Visa through your company. Arlene Cuanias handled my case with exceptional care. Due to my entry to a non-standard city, there were additional measures required in order to obtain my Visa.
However, Arlene went out of her way to keep me informed throughout the process and explained each step with great detail and concern for my satisfaction. I would like to give my commendations for a job well done and would appreciate it if she could be recognized for her good work.

Thank You,

Hi there Ms Freeman!

I just wanted to drop you a quick line thanking you for the awesome job you all are doing there at Travisa! MY Father and I recently had a death in his family, and getting his u.k. passport in on time for her funeral back in England was, obviously, critical! You're lovely employee by the name of Arlene.. was AWESOME!!!

I appreciated constantly being updated by someone as professional as she, and kind. I loved working with Travisa and will highly recommend your company to anyone traveling on the fly!

Kindest regards,

Dear Sir/Madam:

Thanks a ton for helping us with our Uganda visas!
Much appreciate your good service and you keeping in touch with us!

With best wishes,

Dear Ms. Freeman,

We spoke this morning on the phone. I wanted to write you for the service provided by your staff at the Washington office.

For those of us who work with international travel, it is a great relief to do business with Travisa. Between your on-line tracking system and clear instructions, and the way one can reach a human being on the phone if needed, we have enjoyed our association over the years, and have recommended the Washington office to others.

Recently, in particular, Arlene Cuenias and I had occasion to speak multiple times to track down a delayed document at the Brazilian consulate. It was reassuring to know I had an "ally" within the bureaucracy of govt.processing. Her seeing that the visa arrived on time in Charlottesville, before the trip started certainly made a huge difference in several people's peace of mind.

All of your staff deserve a big thanks, for service in our scientists'
behalf. Thanks to all for a job well done!

Heidi Winter
Assistant to the Director, Fred K.Y. Lo
National Radio Astronomy Observatory

To Whom it May Concern:
I want to thank Travisa for your excellent service. I had no idea how to get a visa and no one around me knew. AAA recommended your site to me and when I went to it, I was able to IM an employee there who answered all of questions! On top of that, the turn around time for my Visa was very fast. Thank you so much for taking the stress out this part of traveling for me! I will definitely use your website in the future and recommend it to other travelers.

Sincerely,

Ms. Freeman, once again, I wanted to thank you for the dedication you showed to my passport/visa issue today. I cannot tell you how much I appreciated your assistance. You handled my crisis in an assured, exemplary manner, which, I’m sure, is a reflection of the services that Travisa provides.

Thanks again for all your efforts.

Lisa Makle-Brooks
Board of Directors Office
Metropolitan Washington Airports Authority

Kim Conway assisted myself and Sharon Motasky in attempting to locate my passport. Kim is "one of a kind". She remained professional and understanding when I was very upset. She went to the post office late evenings and on the week-end to try to locate my passport.

When she was exhausted with me, she treaded forward, remaining constant in her voice and manner. She is an "exceptional" employee (Manager) of Travisa. I have been in the work force some 38 years.

Believe me, there are few that would go to the extent Kim did to satisfy me, as a customer. She valued the Travisa name and was totally dedicated and loyal to her company. "Kim" is what will keep me a referring customer to Travisa.

I hope Travisa realizes what you have in Kim, and I hope she is paid well.....She deserves it.

Sincerely,

My partner and I used your NY office services earlier this year for a China vacation and were VERY impressed with the accuracy of information provided by Travisa. I used your DC office services recently for business - you were the ONLY service that provided me with accurate information about visa requirements for Zimbabwe.

Thank you for great customer service and for providing accurate information.

Don Miller
Vice President of Business Development
Aquion Water Treatment Products LLC

The passport arrived yesterday morning. Looks great. Thanks. A lot of companies talk about customer service and customer first, but Travisa did what it said it would when it said it would. Your customer is very happy.

We recently went through the process of applying for VISA's for Russia and India. Although we generally understood the instructions, we needed a few points of clarification.

Your employee John, based in San Francisco, was simply outstanding. He was professional, informative, and went above and beyond with his help. We have found our experience with TRAVISA to be highly satisfactory, and John is a big reason why.

We look forward to working with TRAVISA and employees like John in the future.

Thank you for the prompt passport service. In addition to renewing my passport on time you also kept me informed every step of the way with an e-mail message acknowledging receipt of my renewal request, and another e-mail notifying me of the shipment back to me, along with a convenient link to the FedEx package tracking system so that I could follow the progress of my new passport.

I found you service to be professionally executed.

Thank you.

Aloha Travisa,

Thank you for your very prompt and courteous service. I NEVER write to a company I have dealt with , but your service was exceptional. This is the second time this year that I used Travisa. The online tracking really helps since I was called out of the country at the last minute , I knew exactly where my Passport was. You had it until 5:10 last night in SF and I had it at 11:35 in Hawaii today.

Mahalo for the speed

In a world where everyone talks a good game but rarely delivers, I want to let you know how pleased I was with your service.
I had a China visa processed through your Chicago office and the service was superb. It was a pleasure doing business with Travisa.

Regards,

Got my visa on Tuesday - 2 days ahead of schedule. You guys are great! I am recommending you to my friends and family - great web interface, great followup and service, and great results! Thank you very much -

it was a pleasure dealing with such a professional outfit, and you really helped minimize my stress! I'm off to Brazil!

Many thanks

Thank you for the excellent service! I received my passport back with the visa for Eritrea this morning, even though Fed Ex was two days late getting my passport to you. You received it yesterday morning and shipped it back to me yesterday afternoon. I will recommend you to everyone!

Thanks-- you guys are great! That's why I always do business with you. (Now take the rest of the day off!)

"I just wanted to let know that I have received my US passport in the mail. Your customer service is one of the best I have ever done business with and your ability to process my request in a timely and professional manner is commendable. I will be using your service again to process mine and my girlfriend's Chinese visa application. You should be hearing from us soon."

Sincerely,

"First let me say that the professionalism of the personnel at Travisa is outstanding. They're always very knowledgeable, helpful and courteous.

Recently, I had a visa issue and was helped by Tanzi who helped me tremendously. She told me that she would call me back after getting information in 10 minutes and she did. She told me that she would contact the Embassy right away and call me back in 10 minutes and she called me back in 5 minutes. She definitely an asset to Travisa as is all of your fine personnel.

I look forward to continuing a great working relationship with Travisa. Happy New Year!"

"To Whom It May Concern:

I just wanted to write and let you know that I have been working with your organization, direct branch, for a year now and I wanted someone in your organization to know how outstanding your services are. From the great, user-friendly website to the prompt turn-around time on visa processing to the update communication on the process, it is all very efficient.

Your organization provides top-notch service and it makes my job that much easier.

Thanks again!"

"Thank you for your assistance and prompt, very prompt, service. I want all your supervisors to know that you are the best. What great customer service in this day and age of nobody cares. You have proved them wrong."

"Dear Sir:

I am writing to express my gratitude for all the excellent job performed by Neha of your Visa department. At short notice I planned my trip to the Middle East. With Neha's hard work I was able to obtain visas for Bahrain, Egypt, and Saudi Arabia, and receive my passport back this morning for my departure tomorrow. Her assistance in obtaining my visa for Saudi Arabia is especially appreciated.

I would have no hesitation in recommending your services and will definitely use your company in the future."

Sincerely,

"Michael,

I rec'd the passports today at 9:15 am CDT. I wanted to say THANKS again for all your help!!! We can really depend on you to come through for us !!!!"